Our team of development and support professionals continuously works with our customers to identify new
areas of need and refine our solution to deliver greater value. From fast customization capabilities to seamless integration and advanced solution training and services, we want your experience with ISOdx Solutions to surpass any vendor relationship you’ve ever had. In that light, we continue to create and refine our training and services to further enhance the productivity benefits ISOdx remote monitoring provides.
ISOdx Solutions advanced training and services
ISOdx Solutions offers additional training and services to meet the specialized needs of your team members. This includes training and/or services such as:
- How best to utilize new ISOdx remote monitoring features for the benefit of your organization or individual project;
- Rollout services in which ISOdx Solutions engineer(s) serve as an extension of your team and ensures a smooth and rapid ISOdx remote monitoring rollout to your support customers.
During each services engagement, ISOdx Solutions engineers provide additional knowledge transfer to your team members.
Proactive Alerting and Ticketing System integration services
These are just two examples of how the ISOdx Solutions professional services team can quickly deliver services that provide optimum benefit to help desk/support staff, and allow you to quickly realize a return on your ISOdx remote monitoring and professional services investment (ROI).
Proactive Alerting services can be conducted quickly, either onsite or remotely. The ISOdx Solutions engineer will configure your customer's ISOdx remote monitoring snapshot based on information you provide about critical changes. Upon finding either single or multiple critical changes, ISOdx will create a report of these changes and send a detailed automated email alert to your support team.These proactive alerts will help you address customer issues before they even arise — and that can help position your organization as a top-tier supplier in your market.
Ticketing System Integration services are performed onsite. An ISOdx Solutions engineer will work with a member of your ticketing system configuration team to take advantage of the ISOdx remote monitoring API/SDK. Your customer’s snapshot content, typically obtained over time in lengthy conversations between your support staff and the customer, is now available as the customer calls for support — the information accessed and displayed on the same ticketing screens your support staff uses to perform their daily support functions. Your customer is happy to no longer engage in extensive back-and-forth phone conversations with your support team to understand and provide the information.The time to resolve the customer’s issue is greatly reduced, and your customer sees you as a number one service provider.
Packaged or custom services
Whatever training and services are required by your organization, the ISOdx Solutions Professional Services team is prepared and ready to respond!