ISOdx IT remote support software equips IT service and support businesses to differentiate their brand by providing better and faster customer support than ever before. For your organization, this immediately translates to increased profitability potential, enhanced customer loyalty and a more strategic approach to work. ISOdx resuces the time required to support hardware and software. It captures, documents and compares "moments in time" before failures occur and allows IT support professionals to rapidly determine root cause of system glitches. A new and improved set of tools is urgently needed to allow IT service and support organizations to keep pace with growing and increasingly complex infrastructures. As you seek to grow your organization, become more competitive in multi-vendor environments and “do more with less,” you need true innovation that can actually transform the way you do business. ISOdx brings this innovation by attacking the number one helpdesk issue as identified by Gartner—the fact that 87 percent of helpdesk calls are generated by infrastructure changes. After implementation, your staff is immediately able to start working faster and smarter as mean time to problem resolution is reduced by up to 75 percent. This significant gift of time allows your company to focus on strategic customer enhancement initiatives.  You can evaluate and fix problems before they impact your customers, and provide a reliable, consistent and accurate reference source for problem resolution, documentation, audits, staff training and more. Customers recognize your company as having a unified, more valuable approach, because their problems are quickly solved and your ability to serve them proactively is impressive. ISOdx remote IT support software brings quick time to value by being installed and productive in less than a day—without stress to you or your customers' current technology environments. WITH ISOdx YOU CAN: - Reduce support costs significantly
- Empower frontline IT to resolve more issues quicker than ever before
- Become proactive for your customers
- Support multiple customers with a single interface
- Develop best practive troubleshooting procedures
- Incorporate third party tools/homegrown or commercial
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